Navigating the Bermuda Triangle of Social Media
The Bermuda Triangle of Social Media is a treacherous ocean for businesses large and small. It is defined by the three cornerstones of i. external use of Social Media (for connecting with your...
View ArticleMaff being interviewed by Barclay Rae for ITSM TV
I spent an interesting hour talking with Barclay Rae at the beginning of October about IT Service Management, and in particular how Social Media is impacting current practises and toolsets. Barclay...
View ArticleHow Social Media is turning IT Service Management on its head
Here are the slides from the session I presented yesterday at the itSMF UK conference. During this presentation I looked at the concepts that have emerged through Social Media over the past 15 years,...
View ArticleSocial IT – what is it?
There’s lots of talk about Social IT, and like ‘cloud’ or ‘SaaS’ before it, the term itself is in danger of becoming confused, misunderstood, and misused! That would be a great shame, because I...
View ArticleHow Social are you?
At IT SmartDesk we’re constantly striving to help our customers engage with Social Media within their daily work and exploit the benefits it can bring. As part of our ongoing commitment in this area...
View ArticleService Desk and IT Support Show – Maff is presenting
I have been chosen to present a talk at this year’s Service Desk & IT Support Show in April which I’m very excited about! I attended the event last year and the talks were very interesting, with...
View ArticleEmail vs. Social Media – which one will win?
Back in December 2011, Atos CEO Thierry Breton announced that internal email would be banned from the company by 2014 – a move that caused a whole lot of speculation and debate within the business...
View Article7 Concepts of Social IT
In a previous post I gave a general overview of Social IT, and over the past 6 months my thoughts around this subject have evolved through various discussions, customer feedback, and the use of...
View ArticleSocial IT Support can Compliment your Service Desk
Here are the slides for the presentation entitled “Social IT Support can Compliment your Service Desk” (presented by Maff at the Service Desk and IT Support Show 24th April 2012): Social IT Support...
View ArticleThe Social IT Service Desk – UCISA presentation
Here’s a video of the presentation I gave on the Social IT Service Desk at the UCISA conference today. Sit back, crack open the popcorn and enjoy!
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